Workday features enhanced Team Member Self-Service to enable success. Tasks and requests for support that were confusing and complicated in our previous systems will now be simple in the reliable, intuitive and best-in-class Workday system.
Workday offers team members convenient self-service for tasks like:
- Updating or changing personal information
- Changes to pay, direct deposit or tax elections
- Voluntary resignations
- Talent information (skills, preferences, etc.)
- Requesting medical leave of absence or FMLA
- Virtual Assistant and the Workday Help module
for knowledge base articles and tasks. - Access to organizational charts and contact information
Team Member Self-Service Process in Workday:
- Team member initiates task or process in Workday
- Workday prompts HR when a task needs their attention
- HR supports, reviews and approves in Workday as needed
Workday offers team members secure, quick and easy access to HR articles, policies, notifications and requests:
- A Virtual Assistant feature, or chat bot, can answer questions on self-service
- Some Spanish capabilities are offered based on team members’ set preferences
- Knowledge-base articles will be available with new process information (by end of Q1)
- All help case management functionality, tasks and tickets will be within Workday